Terms of Service
These Terms of Service ("Terms") govern your access to and use of memoro me, including our website, apps, AI features, and related services (together, the "Service"). These Terms form a binding agreement between you ("you" or "User") and Martin Forsberg, trading under the registered Swedish business name Memoro (in these Terms, "Memoro", "we", "us", or "our"), who provides memoro me. Please read them carefully.
Last updated: 11 June 2026
1. Acceptance of Terms
By creating an account, accessing, or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, you must not use the Service. You must be at least 13 years old to use the Service. If you use the Service on behalf of another person or organisation, you confirm that you have authority to do so and that your use complies with these Terms.
2. Service Description
memoro me is a personal AI memory service that helps you capture, organise, search, and use information from your own content and activity. The Service may include tools for notes, files, meetings, voice conversations, email, photos, courses, people, projects, planning, and other personal knowledge workflows. Artificial intelligence powers many features, including transcription, summarisation, action extraction, natural-language search and assistance, course generation, image analysis, speech analysis for language practice, and related background processing. Features may change over time as the Service develops. Each account is personal to a single user unless we expressly agree otherwise.
3. Account Registration and Security
To use the Service, you must create an account using one of the sign-in methods we make available. Your memoro me account is linked to the email address we receive from your sign-in provider. memoro me does not store a password for your account when you sign in through an external provider, and your ability to access the Service depends on your continued access to that provider account. You are responsible for keeping your sign-in credentials and devices secure. You must contact us promptly at support@meetmemoro.app if you suspect unauthorized access to your memoro me account. You may not share your account with others, and you may not maintain multiple accounts to evade plan limits, credit caps, or enforcement actions. We may suspend or terminate accounts that we reasonably believe are compromised or in violation of these Terms. Inactive accounts are deleted automatically as described in Section 11.
4. Subscriptions, Billing, and Credits
The Service uses AI credits to meter certain AI-powered or resource-intensive features. We may provide free, included, or purchased credits, and different features may use fixed or variable credit amounts. Credit balances, purchase prices, and available usage information are shown in the Service, but some charges may be calculated after processing based on the work performed. Paid credits and plans may be offered through different sales channels. Web purchases are made from Memoro and processed by Stripe. App Store purchases are processed by Apple under Apple's own terms. Web subscriptions renew automatically unless cancelled before renewal. Cancelling a web subscription stops future renewals and monthly credit refills; it does not remove credits already delivered to your account. Credits roll over month to month and do not expire while your account exists. If your credits run out, features that require credits may be unavailable, but your account, data, content, and non-credit features remain accessible. We may change prices, credit allocations, plan contents, or credit metering rules with 30 days' notice where the change materially affects you. Changes apply prospectively. If you do not agree to a subscription change, you may cancel before it takes effect. If you are an EU/EEA consumer, you may have a 14-day statutory right of withdrawal for distance purchases. Because credits and subscriptions are delivered digitally and may be made available immediately, checkout may require your express consent to immediate delivery and your acknowledgement that, where permitted by law, refunds during the withdrawal period may be reduced or unavailable for credits or services already supplied or consumed. Web withdrawals and statutory refund requests are handled by Memoro, with Stripe processing the payment refund. App Store refund requests are normally handled by Apple. Nothing in this section limits your mandatory consumer rights.
5. Acceptable Use
You may use the Service only for lawful purposes and in a way that respects other people's rights. You are responsible for Your Content and for making sure you have the legally required rights, permissions, notices, and consents for the way you upload, record, transcribe, process, or share it. If you use recording, meeting transcription, or voice features, you are responsible for giving any notice and obtaining any consent required by applicable law before capturing, recording, or transcribing another person's spoken communication. Recording and transcription rules vary by country, state, and context. You must not use the Service to capture, record, transcribe, or monitor another person's spoken communication where doing so would violate applicable notice, consent, privacy, or recording laws. You must not use the Service to upload, generate, store, or share content that is illegal, defamatory, infringing, or that you do not have the right to use in that way; violate recording-consent, data-protection, intellectual-property, or other applicable laws; access another user's account or data; bypass security measures; reverse engineer the Service except to the extent permitted by law; use automated scraping or bulk data collection; overload or disrupt the Service; or use the Service to facilitate unlawful activity. We may suspend or terminate your account if we reasonably believe that you have violated these restrictions or that your use creates material legal, security, or operational risk. You are responsible for third-party claims, damages, and reasonable legal costs arising from Your Content, your breach of these Terms, your violation of law, or your violation of third-party rights, to the extent permitted by applicable law.
6. Your Content and Intellectual Property
You retain ownership of the content you create, upload, import, send, record, or store through the Service ("Your Content"). We do not claim ownership of Your Content. You grant Memoro a limited, non-exclusive, worldwide license to host, store, process, transmit, display, copy, transform, and derive information from Your Content only as needed to provide, maintain, secure, support, and improve the Service for you, as described in the Privacy Policy. This license includes processing Your Content with our service providers and AI providers where needed for the features you use. For encrypted Vault entries, our servers store ciphertext only; Vault plaintext and encryption keys are not sent to us. The Service may create derived data from Your Content and activity, such as summaries, embeddings, entities, relationships, preferences, language-practice observations, and other structured information. Derived data is treated as part of your account, is included in export where technically feasible, and is deleted with your account as described in the Privacy Policy. We do not allow our AI providers to use Your Content or derived data to train their models. AI-generated outputs created from Your Content, such as summaries, notes, extracted information, and assistant responses, belong to you to the extent permitted by law and may be used by you for any lawful purpose. You are responsible for ensuring that Your Content and your use of AI outputs do not violate applicable law or third-party rights. All intellectual property in the Service itself, including software, design, branding, documentation, and underlying technology, belongs to Memoro or its licensors. If you believe content on the Service infringes your copyright or other rights, contact us at support@meetmemoro.app with details and we will investigate.
7. AI Processing and Third-Party Services
The Service uses AI systems and third-party providers to process Your Content and derived context when needed for the features you use. This may include transcription, summarisation, structured extraction, search, assistant responses, image or audio generation, speech analysis, language-practice feedback, and related background processing. Text, images, audio, files, metadata, and derived context may be sent to AI providers, infrastructure providers, and other service providers as described in the Privacy Policy and Sub-Processor List. Audio may be captured on your device and sent to transcription or speech-processing services. Raw audio is deleted after transcription or speech analysis is complete, except for temporary processing storage described in the Privacy Policy. We do not use your audio to identify you or build voice biometric profiles. AI-generated outputs, including summaries, extracted information, assistant responses, generated media, and practice feedback, may be inaccurate, incomplete, outdated, or unsuitable for your circumstances. You should review important outputs before relying on them, especially for legal, medical, financial, safety, or other high-impact decisions. For provider, transfer, retention, and data-protection details, see the Privacy Policy and Sub-Processor List.
8. Privacy and Data Protection
We process personal data as described in our Privacy Policy and in accordance with applicable data-protection law, including the GDPR where it applies. The Privacy Policy explains what we collect, why we process it, the providers we use, international transfers, retention, export, deletion, analytics choices, and your data-protection rights. You can exercise available rights through the Service where self-service tools are provided, or by contacting support@meetmemoro.app.
9. Service Availability
We work to keep the Service available and reliable, but we do not guarantee uninterrupted or error-free operation. The Service may be temporarily unavailable because of maintenance, updates, security work, provider outages, or circumstances beyond our reasonable control. We may modify, suspend, or discontinue features as the Service develops. Where a change materially reduces a paid feature you are actively using, we will provide reasonable notice where practicable. If we discontinue the Service entirely, we will provide at least 30 days' notice where practicable and a reasonable opportunity to export your data. Memoro is not responsible for failures or delays caused by events beyond our reasonable control, provided we make reasonable efforts to reduce the impact and resume normal operation.
10. Limitation of Liability
The Service is provided with reasonable care, but it may contain errors, interruptions, or AI-generated outputs that are inaccurate, incomplete, outdated, or unsuitable for your circumstances. You should review important outputs before relying on them, especially for legal, medical, financial, safety, or other high-impact decisions. To the extent permitted by applicable law, Memoro is not responsible for indirect losses, loss of profit, loss of business, loss of opportunity, or losses caused by your reliance on AI outputs without appropriate review. Memoro is not responsible for failures, delays, or losses caused by third-party providers, payment processors, app stores, networks, devices, or integrations outside our reasonable control. Nothing in these Terms limits or excludes liability for fraud, intentional misconduct, death or personal injury caused by negligence, or any liability that cannot be limited under applicable law. Nothing in these Terms limits your mandatory statutory rights as a consumer, including rights relating to digital content or digital services that do not conform to the contract.
11. Termination and Account Deletion
You may delete your account at any time through the Service. Account deletion is irreversible, so we recommend exporting your data first. When you delete your account, Memoro removes your account, content, files, Vault ciphertext, search indexes, vector embeddings, cached sessions, and other user-linked records from active storage, subject to the retention limits, legal obligations, and processor records described in the Privacy Policy. Credits already delivered to your account are removed with the account. If you have not logged in for roughly one year, we may send a warning email. If you do not log in within 30 days after the warning, your account and associated personal data may be deleted. We may suspend or terminate your account if you materially breach these Terms, if required by law, if your use creates material legal, security, or operational risk, or if we discontinue the Service. Where practicable, we will provide notice and a reasonable opportunity to export your data before termination, unless doing so would create legal, security, or operational risk.
12. Changes to These Terms
We may update these Terms from time to time. For material changes, we will notify you at least 30 days in advance via email or a prominent notice in the Service. Non-material changes (such as clarifications or formatting) may be made without advance notice. The updated Terms will indicate the "Last updated" date. Your continued use of the Service after the effective date of updated Terms constitutes your acceptance of the changes. If you do not agree to the updated Terms, you must stop using the Service and may delete your account.
13. Governing Law and Disputes
These Terms are governed by the laws of Sweden. If you are a consumer, this choice of law does not deprive you of any mandatory consumer protection rights that apply in your country of residence. Disputes may be brought before the competent courts under applicable law. If you are a consumer resident in Sweden, you may also refer a dispute to Allmänna reklamationsnämnden (ARN, arn.se) as an alternative to court proceedings. Consumers in other EU/EEA countries may contact their national consumer disputes body. Nothing in this clause limits your rights under mandatory consumer protection legislation.
15. General
Severability. If any provision of these Terms is held invalid or unenforceable, it will be limited to the minimum extent necessary and the remaining provisions will remain in full force and effect. Assignment. We may assign or transfer these Terms in connection with a merger, acquisition, reorganisation, or sale of assets; you may not assign your rights or obligations without our prior written consent. Entire agreement. These Terms, together with the Privacy Policy, are the entire agreement between you and Memoro regarding the Service and supersede any prior agreements or understandings. No waiver. Our failure to enforce any provision is not a waiver of our right to enforce it later.
14. Contact
If you have questions about these Terms, contact us at support@meetmemoro.app. Our postal address is: Martin Forsberg, Palme Lydersgatan 20, 271 50 Ystad, Sweden.